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Shipping, exchanges and returns
SHIPPING
On business days, orders will leave our facilities on the same day the purchase process is completed, provided that two processes occur:
Proof of payment for the order must be completed by 2pm on the same day (either the MB/PayPal payment notification or the sending of proof of TB to the email indicated for this purpose) - For logistical reasons, after this time, the order will only be sent to the carrier on the next business day.
The item desired by the customer is located in our central warehouse.
During weekends or in the case of holidays, orders will only be dispatched on the first following business day.
SUPERVOLEI is not responsible for any damage or delay that may occur during the transportation of the order to the customer, as this is the sole responsibility of the carrier.
Exceptional situations will be analyzed on a case-by-case basis.
For values relating to other geographical areas not described above, you must contact us via email geral@supervolei.pt and state your query.
ORDER TRACKING
Order tracking can be done using the code sent to the customer when the order is shipped, on the website of the company responsible for transport. SUPERVOLEI cannot be held responsible if the service is not in operation, since, once the order leaves our facilities, it is managed by the transport company.
SUPERVOLEI can never be held responsible if any problem occurs during transportation, as this is not our responsibility.
GUARANTEE
All products sold through our website are covered by the Manufacturer's Warranty assured by the respective brands. This warranty is valid for manufacturing defects and not for improper use or handling of the items.
In the case of defective or damaged products, you must report the same by providing your order number, invoice and a description.
By E-mail: geral@supervolei.pt or By Phone:(+351) 922 257 450(Whatsapp)
Expenses incurred in returning products within the warranty period will be borne by the customer (these expenses refer to shipping costs, if the customer made the purchase in our online store and wants to send the item to us by post). To activate the warranty, the customer must provide proof of purchase of the corresponding product.
RETURNS
Dissatisfaction - You have 15 DAYS to return your order. You can do so as long as the item is in the same condition as when it was sold, without signs of use, in its original packaging and accompanied by all the accessories that make it up. You can do this in two ways:
Go to the SUPERVOLEI store, presenting the corresponding invoice and proof of identification (ID or CPF).
Contact the store via email geral@supervolei.pt or by phone 253 069 038 (922257450 Whatsapp), for information on shipping procedures.
Note: Never send the item to SUPERVOLEI without prior contact with our store.
RETURN CONDITIONS:
Items with no signs of misuse.
Return of the complete item, with all its components and accessories, instruction manual
instructions and original product packaging in perfect condition.
Purchase receipt (invoice)
Return Period: up to the 15th consecutive day, starting from the day of delivery.
In the case of a return, only the value of the item(s) will be refunded, excluding the value of shipping costs.
Supervolei is not responsible for any fees or taxes when the order arrives in the destination country (Brazil).
Delivery time may vary depending on Brazilian customs.
After the order is dispatched from our warehouses, responsibility for the same passes to the respective transport company (CTT, NACEX and MRW).
We do not ship to PO boxes.
Any delay in the dispatch of items, compared to the estimated dates presented, does not give rise to compensation.
Shipping costs may change at any time without prior notice. In any case, the shipping costs that appear at the time of placing the order will be valid.
Above €80.00, with free shipping, we can choose the shipping carrier.
in case of return of the product with a value above €80.00 the shipping cost will be discounted Mainland Portugal - €8.00 - Portugal Islands €8.00 - Spain €8.00
Refund (applicable only to purchases made at www.supervolei.pt) – In the case of a return, the refund of the amount of your purchase will be made after validation of compliance with the return conditions described above, with SUPERVOLEI having a period of up to 30 days to do so. This refund is made in the amount credited to the customer's account, which can be consulted in the customer area after logging into the website.
Refunds via bank transfer/PayPal to the customer are only made in cases where the unavailability of theitem is due to the fault of SUPERVOLEI (e.g. inventory error, verification of a defect in the item upon shipment)
Other unforeseen situations will be analyzed on a case-by-case basis.
NOTE: The purchase value is understood as the value of the items without shipping costs and collection fees (when applicable).
HOW TO MAKE AN EXCHANGE/RETURN/COMPLAINT
To start the process of exchanging an item, returning it or even making a complaint, the customer must send an email to geral@supervolei.pt with the reason for the exchange/return/complaint. In the case of complaints, you must also attach images of the defect in question.
After sending the email, you must wait for our response with instructions on how to proceed with sending the item to our warehouse.
If you still have any questions do not hesitate to contact us.
On business days, orders will leave our facilities on the same day the purchase process is completed, provided that two processes occur:
Proof of payment for the order must be completed by 2pm on the same day (either the MB/PayPal payment notification or the sending of proof of TB to the email indicated for this purpose) - For logistical reasons, after this time, the order will only be sent to the carrier on the next business day.
The item desired by the customer is located in our central warehouse.
During weekends or in the case of holidays, orders will only be dispatched on the first following business day.
SUPERVOLEI is not responsible for any damage or delay that may occur during the transportation of the order to the customer, as this is the sole responsibility of the carrier.
Exceptional situations will be analyzed on a case-by-case basis.
For values relating to other geographical areas not described above, you must contact us via email geral@supervolei.pt and state your query.
ORDER TRACKING
Order tracking can be done using the code sent to the customer when the order is shipped, on the website of the company responsible for transport. SUPERVOLEI cannot be held responsible if the service is not in operation, since, once the order leaves our facilities, it is managed by the transport company.
SUPERVOLEI can never be held responsible if any problem occurs during transportation, as this is not our responsibility.
GUARANTEE
All products sold through our website are covered by the Manufacturer's Warranty assured by the respective brands. This warranty is valid for manufacturing defects and not for improper use or handling of the items.
In the case of defective or damaged products, you must report the same by providing your order number, invoice and a description.
By E-mail: geral@supervolei.pt or By Phone:(+351) 922 257 450(Whatsapp)
Expenses incurred in returning products within the warranty period will be borne by the customer (these expenses refer to shipping costs, if the customer made the purchase in our online store and wants to send the item to us by post). To activate the warranty, the customer must provide proof of purchase of the corresponding product.
RETURNS
Dissatisfaction - You have 15 DAYS to return your order. You can do so as long as the item is in the same condition as when it was sold, without signs of use, in its original packaging and accompanied by all the accessories that make it up. You can do this in two ways:
Go to the SUPERVOLEI store, presenting the corresponding invoice and proof of identification (ID or CPF).
Contact the store via email geral@supervolei.pt or by phone 253 069 038 (922257450 Whatsapp), for information on shipping procedures.
Note: Never send the item to SUPERVOLEI without prior contact with our store.
RETURN CONDITIONS:
Items with no signs of misuse.
Return of the complete item, with all its components and accessories, instruction manual
instructions and original product packaging in perfect condition.
Purchase receipt (invoice)
Return Period: up to the 15th consecutive day, starting from the day of delivery.
In the case of a return, only the value of the item(s) will be refunded, excluding the value of shipping costs.
Supervolei is not responsible for any fees or taxes when the order arrives in the destination country (Brazil).
Delivery time may vary depending on Brazilian customs.
After the order is dispatched from our warehouses, responsibility for the same passes to the respective transport company (CTT, NACEX and MRW).
We do not ship to PO boxes.
Any delay in the dispatch of items, compared to the estimated dates presented, does not give rise to compensation.
Shipping costs may change at any time without prior notice. In any case, the shipping costs that appear at the time of placing the order will be valid.
Above €80.00, with free shipping, we can choose the shipping carrier.
in case of return of the product with a value above €80.00 the shipping cost will be discounted Mainland Portugal - €8.00 - Portugal Islands €8.00 - Spain €8.00
Refund (applicable only to purchases made at www.supervolei.pt) – In the case of a return, the refund of the amount of your purchase will be made after validation of compliance with the return conditions described above, with SUPERVOLEI having a period of up to 30 days to do so. This refund is made in the amount credited to the customer's account, which can be consulted in the customer area after logging into the website.
Refunds via bank transfer/PayPal to the customer are only made in cases where the unavailability of theitem is due to the fault of SUPERVOLEI (e.g. inventory error, verification of a defect in the item upon shipment)
Other unforeseen situations will be analyzed on a case-by-case basis.
NOTE: The purchase value is understood as the value of the items without shipping costs and collection fees (when applicable).
HOW TO MAKE AN EXCHANGE/RETURN/COMPLAINT
To start the process of exchanging an item, returning it or even making a complaint, the customer must send an email to geral@supervolei.pt with the reason for the exchange/return/complaint. In the case of complaints, you must also attach images of the defect in question.
After sending the email, you must wait for our response with instructions on how to proceed with sending the item to our warehouse.
If you still have any questions do not hesitate to contact us.