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Deliveries and returns
DELIVERIES
On business days, order will leave our premises on the same day that the purchase process is completed, as long as there are two processes:

  Proof of payment for the order is completed by 3:30 p.m. on the same day (either the MB / PayPal payment notification or the sending of the proof of the TB to the email indicated for this purpose) - For logistical reasons, after this time, the The carrier shall only continue on the next business day.
  The item intended by the customer is in our central warehouse. If this does not occur, the waiting time rises to two to three days.

During weekends or in case of holiday, orders will only be despatched on the first following business day.
SUPERVOLEI is not responsible for any damage or delay that may occur during the transportation of the order to the customer, since it is the responsibility of the carrier.
Exceptional situations will be analyzed on a case-by-case basis.

SHIPPING COSTS
Continental Portugal / Spain (EMS19):

Up to 1Kg - € 4.50
1 to 5Kg - € 5.00
5 to 10Kg - € 7.50
10 to 20Kg - € 9.00
20 to 30Kg - 10,50 €
30 to 100Kg - 100,00 €

Portugal Islands (CTT)
Up to 1Kg - € 5,60
1 to 5Kg - € 7.65
5 to 10Kg - € 11.00

Brazil (DHL) 2 A 7 DAYS:
Up to 1Kg - € 26.00
1 to 2Kg - € 38.00
2 to 5Kg - € 50.50
5 to 6 kg - € 59.00
6 to 7Kg ​​- € 66.50
7 to 8Kg - € 75.00
8 to 9Kg - € 83.50
9 to 10Kg - € 92.00
 
Europe Zone 2 (EMS Economy):
(Austria, Belgium, Czech Republic, France, Germany, Hungary, Ireland, Italy, Luxembourg, Slovenia, Spain, Slovakia,United Kingdom and Switzerland)

Up to 2Kg - € 18.00
2 to 5Kg - € 25.00
5 to 10Kg - € 37.00
 
Europe Zone 3 (EMS Economy):
(Denmark, Estonia, Finland, Iceland, Latvia, Lithuania, Malta, Norway, Poland and Sweden)

Up to 2Kg - € 21.50
2 to 5Kg - € 33.00
5 to 10Kg - € 45.00
 
Shipping to Billing:
(Portugal and Spain)

Plus the value of € 2.30 to shipping costs.
 
For values ​​related to other geographic areas not described above, you should contact us through the email geral@supervolei.pt with your question.

ORDER FOLLOW-UP
The order can be tracked through the code transmitted to the customer when the order is shipped on the company's website. SUPERVOLEI can not be blamed if the service is not in operation, once, after the order leaves our premises, it will be managed by the transport company.
SUPERVOLEI can never be blamed if there is a problem during transportation, since it is not our responsibility.

WARRANTY
All products marketed by our website are covered by the Manufacturer Warranty, 2 years, guaranteed by the respective brands. The warranty period is counted from the date of delivery of the product. This warranty is valid for manufacturing defects and not for the improper use or handling of articles.
In the case of defective or defective products, you must notify the same of the order number and description of the malfunction:

 By E-mail: geral@supervolei.pt
 By Phone: (+ 351) 253 069 038


The expenses incurred with the return of products within the warranty period will be borne by the customer (these expenses refer to shipping costs, if the customer has made the purchase in our online store and wishes to send the article by mail) , So that the customer can choose one of the following solutions: repair or replacement. To activate the guarantee, the customer must simply provide proof of purchase of the corresponding product. Therefore, SUPERVOLEI undertakes to repair or replace within a maximum legal period of 30 days. The warranty period is considered suspended during the repair period of the product.
In order to be able to enjoy this right, the client must keep any duly dated documents regarding the delivery of the product for repair and the respective withdrawal. The requirement for additional documentation will only be the result of a possible extension of guarantee by SUPERVOLEI. Once replaced, the new product will be entitled to a new warranty, regardless of the warranty of the replaced item.

RETURNS
Dissatisfaction - You have a period of 30 days to return your order. You can do so as long as the item is in the same condition as it was sold, without use marks, in original packaging and accompanied by all the accessories that constitute it. You can do this in two ways:

 Going to the SUPERVOLEI store, presenting the corresponding invoice and proof of identification (B.I. or Citizen Card).

 Contact the store by e-mail geral@supervolei.pt or by phone 253 069 038, for information on shipping procedures.

Note: Never ship the item to SUPERVOLEI without prior contact with our store.

Return Policy:
 Articles without sign of misuse.
 Return of the complete article, with all its components and accessories,
Instructions and original packaging of the product in perfect condition.
 Return Time: until the 30th consecutive day, from the day of delivery.
Faulty Product - You should go to the SUPERVOLEI store, presenting the invoice and the complete article. You can also contact our store on (+351-253 069038), which will help you solve the problem.

Refund (only applicable to purchases made at www.supervolei.pt) - In the case of return, the refund of the value of your purchase will be made after the validation of the fulfillment of the conditions of return described above, having SUPERVOLEI a term of up to 30 days For this purpose. This refund is made in amount credited to the customer account, which can be consulted in the customer area after login to the site.

The refund by bank transfer / PayPal to the customer is only made in cases that the unavailability of the item is caused by SUPERVOLEI (eg stock error, defect check on the item at the time of shipment)
Other unforeseen situations will be analyzed on a case-by-case basis.

NOTE: The value of the purchase is the value of the items without shipping costs and collection fee (when applicable). ARTICLE / CLAIM

In case of size change / article or complaint, the value of the shipping costs of the article to our store, will be borne by the customer.
In case of a complaint, if the article complies with the return conditions of the same and the customer has chosen to replace it, SUPERVOLEI will bear the value of the postage of the new shipment to the customer (same applies to size changes).
If after review the item returned to the store does not comply with the return conditions, it will be the customer to bear the shipping costs back to receive the item again.

The address for sending the articles is the following:
Supervolei Sports
Rua Antero Henriques da Silva, 1003 4810-026 - Costa - Guimarães - Portugal


GRADES:
 Never submit an article without first contacting Supervolei, or submitting the exchange / claim process available in the customer's personal area, otherwise it will not be accepted or processed.
 Items of footwear sent to us that are in a state of discomfort in relation to your care (eg, stench, pieces of grass / dirt, etc.) will not be accepted, and the cost of sending the article back to the client will be borne by the client .

HOW TO MAKE AN EXCHANGE / RETURN / CLAIM
To begin the process of exchanging an item, return or even complaint, the customer should enter your reserved area, by logging into our page. Once in the reserved area, you should click on the "Complaints" tab and fill in the form that is presented to you. In case of complaints you must also attach images of the defect in question.After sending the form you must wait for our response with the instructions on how to proceed to send the article to our warehouse.

If you still have any questions do not hesitate to contact us.

 
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