Did I miss the size of my shoe?
EXCHANGE OF ARTICLE / CLAIM
In case of size change / article or complaint, the value of the shipping costs of the article to our store, will be borne by the customer.
In case of a complaint, if the article complies with the return conditions of the same and the customer has chosen to replace it, SUPERVOLEI will bear the value of the postage of the new shipment to the customer (same applies to size changes).
If after review the item returned to the store does not comply with the return conditions, it will be the customer to bear the shipping costs back to receive the item again.
The address for sending the articles is the following:
Rua Antero Henriques da Silva, 1003 4810-026 - Costa - Guimarães - Portugal
Never submit an article without first contacting Supervolei, or submitting the exchange / claim process available in the customer's personal area, otherwise it will not be accepted or processed.
Items of footwear sent to us that are in a state of discomfort in relation to your care (eg, stench, pieces of grass / dirt, etc.) will not be accepted, and the cost of sending the article back to the client will be borne by the client.
HOW TO MAKE AN EXCHANGE / RETURN / CLAIM
To begin the process of exchanging an item, return or even complaint, the customer should enter your reserved area, by logging into our page. Once in the reserved area, you should click on the "Complaints" tab and fill in the form that is presented to you. In case of complaints you must also attach images of the defect in question.After sending the form you must wait for our response with the instructions on how to proceed to send the article to our warehouse.